1. Introduction

Bridge Academy ("we", "us", or "our") operates the website bridgeacademy.online and related learning platforms (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By accessing or using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

We collect the following categories of personal information:

• Account Information: Name, email address, password, and preferred language when you register.
• Profile Data: Job title, organisation, country, and learning preferences you provide.
• Usage Data: Pages visited, course progress, quiz results, time spent on platform, and feature interactions.
• Payment Information: Billing details processed securely through third-party payment providers. We do not store full card details.
• Communications: Messages you send us via contact forms, email, or support channels.
• Technical Data: IP address, browser type, device identifiers, and cookies.

3. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve the Bridge Academy learning platform.
• Personalise your learning experience using AI-powered recommendations.
• Process enrolments, payments, and course completions.
• Send administrative communications including enrolment confirmations and policy updates.
• Send marketing communications where you have opted in (you may opt out at any time).
• Monitor platform security and detect fraudulent activity.
• Comply with applicable legal obligations.

4. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we process your personal data on the following legal bases:

• Contract: Processing necessary to deliver the Service you have subscribed to.
• Legitimate Interests: Analytics, platform security, and product improvement.
• Consent: Marketing emails and non-essential cookies.
• Legal Obligation: Where required by law or regulatory authority.

5. Cookies

We use cookies and similar tracking technologies to operate the Service, remember your preferences, and analyse usage. You can control cookie preferences through your browser settings or our cookie consent tool.

Essential cookies are required for the platform to function and cannot be disabled. Analytics and marketing cookies are optional and require your consent.

6. Data Sharing

We do not sell your personal data. We may share it with:

• Service Providers: Hosting, payment processing, email delivery, and analytics providers who process data on our behalf under data processing agreements.
• Moodle LMS: Our learning management system (courses.bridgeacademy.online) receives your account data to deliver course content.
• Authorities: Where required by law, court order, or to protect our rights.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred to the successor entity.

7. International Transfers

Bridge Academy operates globally and may transfer your data to countries outside your home jurisdiction, including countries that may not provide the same level of data protection. Where required, we implement appropriate safeguards such as Standard Contractual Clauses.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at privacy@bridgeacademy.online. Certain data may be retained longer where required by law.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you.
• Correction — request that inaccurate data be corrected.
• Deletion — request erasure of your personal data.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests.
• Restriction — request that we limit processing of your data.
• Withdraw Consent — where processing is based on consent, withdraw it at any time.

To exercise any of these rights, email us at privacy@bridgeacademy.online.

10. Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Children

The Service is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance.

13. Contact Us

For any questions or concerns about this Privacy Policy, please contact: Bridge Academy
Email: privacy@bridgeacademy.online
Website: bridgeacademy.online